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Discussion Starter · #1 ·
Hi All,

Please can you offer any advice or has anyone else suffered the same fate as I. Is it a common issue? If not, please read below for a heads up with regards to Nissan's attitude to their 12 year paint warranty sold with a new car.

I am suffering rust at the bottom of the rear wheel arches. This is the area hidden by the rear passager doors thats concaved to accepted the profile of the rear door. Rust has appeared in this area on both sides of my car.

My car is a T31 Xtrail Tekna (2010) and in all honesty I have been pleased with it. I have had it from new and it has been serviced and paint inspected annually. I don't do many miles, 67K over 11 years, so the car is like new and gets a nice easy life and looked after. It never leaves the road, so always on tarmac.

Nissan has refused to pay for the rust repair because they say there is mud in wheel arch that has been collected at the rear of the mud flap. This area cannot be accessed easy with standard car washing kit of a sponge or brush and the jet wash can't get round the corner. Thats if I had even known about it to clean it, no mention of the hard to reach area in the user manual or mentioning that it needs regular inspection for mud. Have I bought a 4WD sport utility vehicle that can't go in a bit of mud, it also seems that I can't rely on the wheel arches or mud flaps to do their job for what they are design for. Quite comical really, a 4WD that doesn't like mud! (joking apart, it is cleaned regular!)

Very disappoint in Nissan and will never buy a car from them again. My household has had three new Nissans and one Nissan bought at a year old. All have full Nissan service, serviced annually by the authorised dealer. Included in the service is a paint inspection.

There seems to be no damage/rust to the inside of the wheel arch with the underseal still intact, but it is hard to see. As far as I am concern the rust has come from the inside out, thus covered under warranty. Its a bad design because the mud flap is not flush with the wheel arch, so naturally all the mud runs behind the mud flap and then accumulates without the owner knowing. Alas, it was a very minor quantity mud found.

Anyway..... Its now in the hands of The Motor Obudman to sort out under the Consumer Act 2015. Personally speaking I have recieved a low quality of service, sold something at time of sale which they are not honouring (12 year warranty), and what I consider to be considered as a poor design and poor communication via teh user manual with regards to maintenance.

Shame on you Nissan! Never will I enter your showrooms again. I'm going German from now on!

Regards

Dan
 

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Hi Dan

How many conversations have you had with your dealer?

I had rust develop under the edge of the rear door chrome light / camera housing.

After several friendly persistent discussions they resprayed the entire back door as a good will gesture.

I didn't mind what they called it.

Ken
 

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2002 Nissan X-Trail T30, 2.0 SE+
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A bit of a hard one to say. The 12 year paint and corrosion is a very difficult one. It is not just Nissan, seem this have problems with many other marques, including German's so do not be fooled like many others thinking going German would solve all your issues; it would NOT. I have seen the same problems with Mercs and BMW's.
It really is a catch 22, that area I know to clean it around twice a year with a old sponge with car wash, especially after winter with salt on the roads. I had that rust problem many years ago with a 1984 Nissan Cherry. Had it with a mk5 Escort I bought 12 years old.
I now have a Focus I bought new in 2009 and it is 12 years old this month, but no rust, I really made sure I took care of it and never took it to a car wash, done myself
With various other makes some people have won claims over paintwork etc and corrosion, but a lot more have lost or end up with a goodwill gesture or 50% off. They would also use the surface perforation is different from rust corrosion.
Any pictures of the rust?
 

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Hi Dan

How many conversations have you had with your dealer?

I had rust develop under the edge of the rear door chrome light / camera housing.

After several friendly persistent discussions they resprayed the entire back door as a good will gesture.

I didn't mind what they called it.

Ken
That's an interesting one as mines a 2011 Facelift Tekna and has that small patch under the chrome trim. How did you manage it and have you had it all serviced by Nissan?
 

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Discussion Starter · #5 ·
Dear All,

Many thanks for replying....

Sorry.... long post.

Norfolk Jim and Kenny Wood,

I have also had issues with the rear tailgate. I captured this in time after noticing it while washing the car, it was just starting from beneath the chrome on both sides at the top left/right corners. It was only just starting to show, so caught it in time reducing the cost to Nissan. Alas, Nissan did try to get out of this one as well! The two areas of rust were at the top of each side of the chrome trim just where it satrts to angle downwards. Nissan did the job once and the rust returned after just over a year. It did take I bit of an arguement to get them to put the work right. On both of these occassions it was done under warranty.

I never saw behind the chrome to see what the root cause of the problem was, but I believe that there are two screws holding the chrome trim in place. The screws go rusty and the rust transfers to the body work. Again, this is only what I have read within internet posts. One to look for and potentially to check?

Nissan did try to argue this, but I stood my ground. Norfolk Jim I suggest you do the same. I think mine started to happen when it was 8 years old (roughly). I also think it may have something to do with the lifting of the boot after opening and the force applied tilts the chrome trim back into these two opposite corners. This rubs away at the top coat of the paint making it less repellent to water. I have also noticed that water runs over this area as a natural channel, but this may be because my car is parked on a slight slope facing upwards. Again, this is a common issue and Norfolk Jim I believe you will win this one. Better to argue it out now than wait until you need a new tailgate because then they will argue the fact you didn't go to them sooner. I believe that they put stone chip plastic just under the chrome trim just incase it was the chrome trim moving. It seems to have worked (fingers crossed) as it has been rust free for a few years now.

Whether it is the rusty screws or just opening the tailgate, it is a design issue causing the rust. Thats unless you accept that using the boot in a normal manner should cause should issues.

Some where else to look out for is beneath the rubbers where the boot meets the main body work. There use to be stone chip plastic in these contact areas, but after time it slides away leaving just the paint to make contact with. If grit gets behind/into this area it damages the paint letting rust develop. Advice... check the, stone chip plastic still exists, if not, replace it.

PS, mine is also the facelifted version.


Hi Green Trail,

I hear what you say, but I have mates with 4X4 (Xtrail being a 4X4 is loosely termed) made by other manufactures used as 4X4 should be used (on farms and construction sites) and mine is just used on the tarmac. Believe me, it is extremely doubtful that they have ever washed their cars never mind washed under the wheel arches.

I am quite protective over my car, I have had it from new and still treat it will respect even though it is nearly 11 years old. It must be one of only a few cars I have seen of this age that has even got any dings from other car doors. The only reason I haven't changed it is becuase it is low milage and hasnt seen much work. Not to mention I have worked in power generation and now with electricity distributions, so I know the network can't support the power required to charge everyones electric car in the future.

I have always done exactly as you say and probably even more so, washing under the wheel arches with the hose/sometimes lightly jet wash everytime the car gets washed which is usually every two weeks. I am obviously careful with the jet wash due to the underseal. As you say, during the winter months and becuase of salt extra care is taken to wash off. This actually could have been my downfall because it washes everything behind the mud flap. There was only a small amount behind the area becuase I was there when the body work guy inspected.

I am a electrical and mechanical engineer and spent 25 years as a manufacure manager manufacturing generators for power stations. So manufacturing is sort of my thing. An area that collects mud and cannot be easily accessed for cleaning is a design issue. If they have bought it to my attention via the manual as an area needing extra detail when cleaning then I guess this would be my issue. Either way, its bad design to collect mud behind a mud flap/spray flap.

Picture atttached, similar on both sides.

Behind the area is in prefect condition. Underseal in place and with just a few tapes its clear the the rear is in good order. The concern I have is if its transfered within the cills becuase it is parked on a slight slop is even so even the smallest amount of mosture running down to the rear will collect. I request the mechanical design drawing from Nissan for this area and they have not provided even the detail of the design.

I have also noted that becuase the car is on a slight slope the water natural runs to this area and collects there.
Tire Automotive tire Hood Automotive lighting Tread


My "going German" comment was a little flippant. One thing is for sure, I wont he having another Nissan. After having three from new, and the other a year old I think I deserve some loyalty by honouring a contract.

Lets see what teh Obudsman has to say..... But in all honest I should have to be fighting this. I feel I am being forced into buy a new which is more damaging to the environment by way of carbon footprint to manufacture vs the small amount of miles I do per year.

Interested in all of your comment chaps, and if Norfolk Jim wins his warranty claim!

Thanks

Regards
 

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Discussion Starter · #6 ·
Hi Dan

How many conversations have you had with your dealer?

I had rust develop under the edge of the rear door chrome light / camera housing.

After several friendly persistent discussions they resprayed the entire back door as a good will gesture.

I didn't mind what they called it.

Ken
Hi Ken,

I have had numerous email communications with Nissan. All pleasant and given in great detail to them. I even had to defend myself because the body shop manager said to me that it was a design fault due to the mud can collect behind the mud and also getting trapped there. They said that I was lying and he didn't, but I have no need to lie. I am form a manufacuring background so I knew its being caused by a design fault. I have now sent it to the obudsman to speak to them.

Also see my post below.

Thanks

Dan
 

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2002 Nissan X-Trail T30, 2.0 SE+
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Dear All,

Many thanks for replying....

Sorry.... long post.

Norfolk Jim and Kenny Wood,

I have also had issues with the rear tailgate. I captured this in time after noticing it while washing the car, it was just starting from beneath the chrome on both sides at the top left/right corners. It was only just starting to show, so caught it in time reducing the cost to Nissan. Alas, Nissan did try to get out of this one as well! The two areas of rust were at the top of each side of the chrome trim just where it satrts to angle downwards. Nissan did the job once and the rust returned after just over a year. It did take I bit of an arguement to get them to put the work right. On both of these occassions it was done under warranty.

I never saw behind the chrome to see what the root cause of the problem was, but I believe that there are two screws holding the chrome trim in place. The screws go rusty and the rust transfers to the body work. Again, this is only what I have read within internet posts. One to look for and potentially to check?

Nissan did try to argue this, but I stood my ground. Norfolk Jim I suggest you do the same. I think mine started to happen when it was 8 years old (roughly). I also think it may have something to do with the lifting of the boot after opening and the force applied tilts the chrome trim back into these two opposite corners. This rubs away at the top coat of the paint making it less repellent to water. I have also noticed that water runs over this area as a natural channel, but this may be because my car is parked on a slight slope facing upwards. Again, this is a common issue and Norfolk Jim I believe you will win this one. Better to argue it out now than wait until you need a new tailgate because then they will argue the fact you didn't go to them sooner. I believe that they put stone chip plastic just under the chrome trim just incase it was the chrome trim moving. It seems to have worked (fingers crossed) as it has been rust free for a few years now.

Whether it is the rusty screws or just opening the tailgate, it is a design issue causing the rust. Thats unless you accept that using the boot in a normal manner should cause should issues.

Some where else to look out for is beneath the rubbers where the boot meets the main body work. There use to be stone chip plastic in these contact areas, but after time it slides away leaving just the paint to make contact with. If grit gets behind/into this area it damages the paint letting rust develop. Advice... check the, stone chip plastic still exists, if not, replace it.

PS, mine is also the facelifted version.


Hi Green Trail,

I hear what you say, but I have mates with 4X4 (Xtrail being a 4X4 is loosely termed) made by other manufactures used as 4X4 should be used (on farms and construction sites) and mine is just used on the tarmac. Believe me, it is extremely doubtful that they have ever washed their cars never mind washed under the wheel arches.

I am quite protective over my car, I have had it from new and still treat it will respect even though it is nearly 11 years old. It must be one of only a few cars I have seen of this age that has even got any dings from other car doors. The only reason I haven't changed it is becuase it is low milage and hasnt seen much work. Not to mention I have worked in power generation and now with electricity distributions, so I know the network can't support the power required to charge everyones electric car in the future.

I have always done exactly as you say and probably even more so, washing under the wheel arches with the hose/sometimes lightly jet wash everytime the car gets washed which is usually every two weeks. I am obviously careful with the jet wash due to the underseal. As you say, during the winter months and becuase of salt extra care is taken to wash off. This actually could have been my downfall because it washes everything behind the mud flap. There was only a small amount behind the area becuase I was there when the body work guy inspected.

I am a electrical and mechanical engineer and spent 25 years as a manufacure manager manufacturing generators for power stations. So manufacturing is sort of my thing. An area that collects mud and cannot be easily accessed for cleaning is a design issue. If they have bought it to my attention via the manual as an area needing extra detail when cleaning then I guess this would be my issue. Either way, its bad design to collect mud behind a mud flap/spray flap.

Picture atttached, similar on both sides.

Behind the area is in prefect condition. Underseal in place and with just a few tapes its clear the the rear is in good order. The concern I have is if its transfered within the cills becuase it is parked on a slight slop is even so even the smallest amount of mosture running down to the rear will collect. I request the mechanical design drawing from Nissan for this area and they have not provided even the detail of the design.

I have also noted that becuase the car is on a slight slope the water natural runs to this area and collects there.
View attachment 36192

My "going German" comment was a little flippant. One thing is for sure, I wont he having another Nissan. After having three from new, and the other a year old I think I deserve some loyalty by honouring a contract.

Lets see what teh Obudsman has to say..... But in all honest I should have to be fighting this. I feel I am being forced into buy a new which is more damaging to the environment by way of carbon footprint to manufacture vs the small amount of miles I do per year.

Interested in all of your comment chaps, and if Norfolk Jim wins his warranty claim!

Thanks

Regards
Looking at the pic it does to be coming through from the back. Part of the problem with Nissan is that the dealers would charge them for the warranty work and they try to wiggle their way out of it. Materials is peanuts of the cost it is down to labour. There is also the possibility that many of the paint work check is not carried out on the service even when they are meant to. If it were out of the warranty period they probably be quick to tell you where various bodywork parts need repair for the money. There is a possibility of more moisture in the area if you say you are parked on a gradient, if the rear of the car is a at the lower end of the gradient; but that is not your fault. Maybe you can look at the parts manual for the exact look of the panels.
I definitely agree with the loyalty if you have purchased 3 cars and then have serviced your car with them the past 11 years, this is where some manufacturers shoot themselves in the foot and lose future sales.
 

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Thanks Danno - I shall have a try with Nissan. There 2 dealers near me; see if I can pit them off against each other.

I don't have any corrosion anywhere else thankfully - just a few minor scratches here and there and it gleams when my son's detailed it with all his kit but round here that's pointless most of the time with all the farm traffic up and down our road!
 
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